Privacy Policy

Effective date July 23, 2023.

Welcome to the website (the “Site”) of Matia, Inc. (“Matia,” “we,” “us,” or “our”). Matia is a data collaboration company offering a hosted data operations solution (the “Solution”), (collectively, including the Site, our “Services”).

This Privacy Notice explains who we are, how we collect, store, share and use personal data about you, and how you can exercise your privacy rights. This Privacy Notice applies to personal data that we collect, including through our website at www.matia.io, within our product(s) and on other websites that Matia operates and that link to this policy ("collectively Websites”).

Before using our Services or submitting any personal information to Matia, please review this Privacy Policy carefully. By using our Services, you agree to the practices described in this Privacy Policy; if you do not agree to this Privacy Policy, please do not continue accessing the Site or otherwise using the Services.

Matia’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

If you have any questions or concerns about our use of your personal data, then please contact us using the contact details provided at the bottom of this Privacy Notice.

1. WHAT INFORMATION WE COLLECT

Personal Information You Provide: We collect and are the controller of the following categories of personally identifiable information from you:

Identifiers: We may collect your name, email address, phone number, mailing/billing addresses, and other personal information you provide to us when you create an account for the Service, communicate with our support teams, fill out a form on our Site, submit a job application, etc.

Social Media Information: We maintain a social media presence on platforms like Instagram, Facebook, Medium, Twitter, and LinkedIn (“Social Media Pages”). When you interact with us on social media, we may receive personal information that you provide or make available to us based on your settings, such as your contact details. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.

‍Non Personally Identifying Information: When you visit, use, and interact with our Services, we may collect and are the controller of the following categories of non-personally identifying information:

Device Information: The manufacturer and model, operating system, IP address, and unique identifiers of the device, as well as the browser you use to access the Service. The information we collect may vary based on your device type and settings.

Location Information: We may derive a rough estimate of your location from your IP address when you visit the Site.
Email Open/Click Information: We may collect the date and time you open an email communication from us or click on any links in the email and we or our service provider may associate this information with the email address we already have for you.

The following technologies may be used to collect the Non-Personally Identifying Information described above:

Cookies, which are text files stored on your device to uniquely identify your browser or to store information or settings in the browser to help you navigate between pages efficiently, remember your preferences, enable functionality, help us understand user activity and patterns, and facilitate online advertising.

Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

Personal Information We Process on Behalf of Our Customers: In order to provide our Solution, we process certain data on behalf of our customers. We process that data, including any personal information contained within it, pursuant to our agreements with our customers. We have no direct relationship with the individuals whose personal information we process in the course of providing our Service to our customers. If you are such an individual and have questions about the processing of your personal information or want to exercise one of your privacy rights, please contact the Matia customer that you interact(ed) with directly.

Sensitive Information: Matia does not intentionally collect or permit you to send to Matia any sensitive personal information, such as social security numbers, genetic data and health information.

2. HOW WE USE THE INFORMATION WE COLLECT

Your personal information is used for the following purposes:

Service Delivery, including to:

Provide, operate, maintain, and secure the Services;
Create, maintain, and authenticate your account;
Provide support assistance and troubleshooting
Process transactions through our third party payment processors;

Communicating with You:

to send you updates about administrative matters such as changes to our terms or policies; and
provide user support, and respond to your requests, questions and feedback.

Service Improvement, including to:

improve the Services and create new features;
customize your experience and remember your preferences; and
create and derive insights from usage and user-experience information.

Compliance and Protection, including to:

Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
Audit our compliance with legal and contractual requirements and internal policies; and
Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

Marketing and Advertising: We and our advertising partners may use your personal information for marketing and advertising purposes, including:

Direct Marketing: To send you direct marketing communications as permitted by law, including, but not limited to, notifying you of special offers and events via email and/or direct mail. In connection with our marketing activities, we may enrich the personal information you have provided to us through use of third party sales and marketing platforms or mailing lists we obtain through our event sponsorships, event participation, or partnerships.
Interest-Based Advertising: We engage advertising partners, including third party advertising companies and social media companies, to display ads on the Service and other online services. These companies may use cookies and similar technologies to collect information about your interaction over time across the Service, our communications, and other online services, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to our or similar users (known as a “lookalike audience”) on other online platforms. You can learn more about your choices for limiting interest-based advertising in the Limit Online Tracking section below.

3. PERSONAL INFORMATION SHARING

We do not sell, rent, license, or lease your personal information to third parties.

In certain circumstances, however, we may share personal information without further notice to you, unless required by the law, with the following categories of third parties:

Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share personal information with service providers, including hosting services, cloud services, and other information technology services, email communication software and email newsletter services, advertising and marketing services, payment processors, customer relationship management and customer support services, and analytics services. Pursuant to our instructions, these parties will access, process, or store personal information in the course of performing their duties to us. We take commercially reasonable steps to ensure our service providers adhere to the security standards we apply to your personal information.
Professional Advisors: We may share personal information with our professional advisors such as lawyers and accountants where doing so is necessary to facilitate the services they render to us.

Business Partners: We may work with other businesses to sponsor or host conferences or webinars, market related services, promote joint ventures or other similar collaborations. We might share information with our business partners in these situations.
Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, dissolution, sale of all or a portion of our assets, or transition of service to another provider (collectively a “Transaction”), we may share your personal information with counter parties and others assisting with the Transaction and with a successor or affiliate as part of or following that Transaction.
Legal Requirements: We do not volunteer your personal information to government authorities or regulators, but we may disclose your personal information where required to do so for the Compliance and Protection purposes described above.
Affiliates: We may share personal information with our current and future affiliates, meaning an entity that controls, is controlled by, or is under common control with Matia. Our affiliates may use the personal information we share in a manner consistent with this Privacy Policy.

4. PERSONAL INFORMATION RETENTION

We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

‍5. YOUR CHOICES

Update Your Account Information: You can contact us and request any updates or corrections needed to keep your personal information accurate, current, and complete.

Opt Out of Marketing Communications: You may opt out of marketing-related communications by following the opt out or unsubscribe instructions contained in any marketing communication we send you.

Please note, however, that if you use our Solution, you will continue to receive service-specific communications, such as account or usage alerts and billing information.

6. YOUR RIGHTS

You have the following data protection rights:

If you wish to access, correct, update or request deletion of your personal data, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading at the bottom of this notice.
In addition, you can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading at the bottom of this notice.
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading at the bottom of this notice.
Similarly, if we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
You have the right to opt out of the sale of your personal data, including sharing personal data for online advertising.
We do not use or disclose your sensitive personal data, except for the purposes of providing the services to our customers.
You have the right to non-discrimination, meaning we may not discriminate against a data subject for exercising a privacy right.
You have the right to have your authorized agent make a data privacy request on your behalf. For more information, please contact us using the contact details provided under the “How to contact us” heading at the bottom of this notice.
You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
If you are not satisfied with our response regarding your data privacy request, you have the right to appeal our decision. For more information, please contact us using the contact details provided under the “How to contact us” heading at the bottom of this notice. If you are not satisfied with the result of the appeal, you have the right to contact your respective attorney general depending on where you reside.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

7. LINKS TO OTHER WEBSITES

The Service may contain links to other websites not operated or controlled by Matia, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links, we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

8. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

9. CONTACT US

If you have any questions about our Privacy Policy or information practices, please feel free to contact us at: privacy@matia.io.